Frequently Asked Questions
Shipping and Payment
All Tycho apparel is pre-sale. Pre-sale means that your item hasn't been printed yet. At the end of each selling period, we screenprint all the orders we've received during that period in one batch. This can lead to slightly longer delivery times, please check your product description for an estimated ship date. Each pre-sale shirt is screenprinted by hand in the USA, we take the time to do it right.
All Tycho hats and art prints are print-on-demand. Print-on-demand means that each product is created especially for you - the production process can take 7-10 days and sometimes longer for more complicated items, please check the product description.
Print-on-demand items ship separately from pre-sale items, so if you have both in your order, they will ship separately.
We accept Visa, Mastercard, American Express, Paypal, Apple Pay, and Google Pay. You've got options.
Yes indeed, we ship almost anywhere in the world.
Shipping is based on weight and is calculated at checkout.
Not very long! We have options for expedited shipping, and you should have most orders within a week, once they've been printed (see pre-sale item question above).
Yes, quite possibly. Every country has different regulations for imported goods. We don't pre-pay or cover any import fees.
You will receive an email when your order ships with detailed tracking info so you can follow along at home.
Returns and Exchanges
Maybe, if you hurry! Please contact us immediately by clicking here. We can't guarantee anything, but if you contact us before the pre-sale period has ended or your print-on-demand production has started, we may be able to help.
Yes definitely. Please contact us by clicking here and we will get you the correct item, we may need you to send us some pictures of the damaged or incorrect print.
Because pre-sale items are typically part of a one-time merchandise "drop", the answer is most likely no. If we messed something up, we will refund the full cost of your order and let you know if/when we do another print run of your item. Please contact us by clicking here and we will help you out.
If you ordered a pre-sale item, the answer is no - we only did the one print run so we don't have any extra shirts to send you in a different size. Please check the size chart for your item very carefully before ordering.
If you ordered a print-on-demand item, we can't offer an exchange because your item was produced especially for you. Again, please check the size chart very carefully before ordering. If you'd like a different size, please contact us by clicking here and we may be able to help by offering you a significant discount on a new item.
Because all our items are print-on-demand or pre-sale, unfortunately we can't accept returns unless the item is damaged or the order is incorrect - all sales are final.
We use premium blank garments from a variety of great manufacturers, including Alternative Apparel and Comfort Colors. Please check the item description for more details about your specific product.
Our pre-sale items are printed by hand in the US using eco-friendly inks.
Trouble Muffin is a design studio and e-commerce provider based in New York City. We help artists and businesses develop and execute merchandise strategy, with a specialty in limited release "drops." Click here to get in touch with us about refining your vibe.